e-Jagriti: consumer-case filing and tracking
e-Jagriti is the government platform for digital consumer-case processes across the National, State and District Consumer Commissions. Its official description includes complaint filing, document exchange, fees, case tracking and virtual hearings. Choose the correct process and commission and read the filing requirements carefully; submitting a case does not establish that the claim has been accepted or decided.
- Authority
- Department of Consumer Affairs; Consumer Commissions
- Coverage
- All India
- Current status
- Official reference portal. Check the authority for availability and conditions.
What this service provides
- File a consumer complaint
- Exchange case documents
- Access fee-payment functions
- Track case progress
- Access supported virtual hearings
Provides a digital route for consumer-case management.
Who can use this service
The relevant Consumer Commission determines jurisdiction, admissibility and outcome.
Documents and information
Official description specifies OTP-based registration. Case documents and filing details depend on the complaint and commission.
Official fees / charges
Official fee, if any, is shown by the responsible portal for the selected service. Private assistance is separate.
How to use the portal
- Register through the official platform and read its filing guidance.
- Select the relevant commission and prepare the required case information.
- Submit the required documents and follow the fee instructions.
- Retain the reference and monitor notices and case progress.
Before you begin
The service website returned a JavaScript-only application. An official government release verifies the platform and the listed functions.
Source and verification notes
Directory information checked on 8 October 2026. Verification method: official-directory. The service website returned a JavaScript-only application. An official government release verifies the platform and the listed functions. Official evidence: https://e-jagriti.gov.in/ https://www.pib.gov.in/PressReleasePage.aspx?PRID=2157241®=48&lang=2
Important links
Need help with this service?
Private assistance starts from ₹200.00. Official fees are extra where applicable. We confirm the scope and final charge first.
Keep OTPs, passwords and PINs private. Some steps require your own authentication, a centre visit or an authority’s decision.