CPGRAMS: public-service grievances
CPGRAMS is the government’s online route for grievances about public-service delivery. A registered complaint can be followed using its reference, with feedback and an appeal facility in the circumstances described by the portal. Read the excluded subjects first: this is not the route for an RTI request or a matter already before a court.
- Authority
- Department of Administrative Reforms and Public Grievances
- Coverage
- All India
- Current status
- Official reference portal. Check the authority for availability and conditions.
What this service provides
- Lodge a public-service grievance
- Track grievance status
- Give feedback
- Use the applicable appeal facility
Offers a traceable official route for public-service complaints.
Who can use this service
The subject must be within the portal’s grievance scope; the responsible government authority handles the matter.
Documents and information
The official portal specifies the documents or inputs for the selected service. No universal document checklist has been verified for this directory entry.
Official fees / charges
The checked CPGRAMS page states that filing a grievance has no government fee. Private assistance, if chosen separately, is not a government filing charge.
How to use the portal
- Read the portal’s scope and exclusions.
- Register or sign in and submit the service-delivery grievance to the relevant authority.
- Save the reference and track the response.
- Use feedback or the available appeal process when applicable.
Before you begin
The CPGRAMS homepage, exclusions, status and appeal description were readable. No grievance was submitted.
Source and verification notes
Directory information checked on 8 October 2026. Verification method: direct-page. The CPGRAMS homepage, exclusions, status and appeal description were readable. No grievance was submitted. Official evidence: https://pgportal.gov.in/
Important links
Need help with this service?
Private assistance starts from ₹200.00. Official fees are extra where applicable. We confirm the scope and final charge first.
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