Refund Policy

Before you pay

The specific service, charge, delivery scope and any cancellation conditions must be stated before you confirm payment. If a quoted service is unclear, ask for clarification before paying. Do not assume an assistance charge includes an official application fee.

A free enquiry does not commit you to buy assistance. A payment does not guarantee submission, selection, admission or allotment.

Requesting cancellation or a refund

Contact us with your name, account or enquiry email, order reference, service purchased and reason. Tell us whether work has started, whether any promised work is missing and whether the charge appears duplicated. Please do not send full card details, passwords, OTPs or PINs.

For form assistance, cancellation is assessed against the agreed scope, work already performed, costs that were authorised and any unmet service commitment. For membership, explain the access or service issue so the purchase and entitlement can be checked. We do not apply a blanket “no refund” statement to every situation.

Duplicate, failed or disputed payments

A failed-looking checkout can sometimes be followed by a captured payment. Check Payments & Receipts and contact support before paying again. We investigate duplicate charges, amounts that do not match the order and paid services that were not delivered as agreed.

Refund eligibility and any amount will be communicated after the payment and service facts are checked. Any service-specific conditions given before payment remain relevant, together with applicable consumer rights.

Official fees and completed submissions

Fees paid to an examination body, institution, government authority or another external provider follow that recipient’s rules. Daily Exam Alert cannot promise reversal of such fees or withdrawal of a completed official submission. We can explain the available contact or correction route as part of agreed assistance.

How an approved refund is tracked

An approved online refund is requested through the payment provider to the supported payment route. A request is not described as completed until the provider confirms its status. Bank and provider processing can vary; we do not promise an unverified number of days.

If the outcome remains disputed, use Complaints & Grievance Help with the earlier reference. This policy does not limit remedies that otherwise apply.